Service Terms and Conditions

Świat MINI Automotive Service Center

Last updated: March 1, 2026

§1. General Provisions

  1. These Terms and Conditions define the rules for using the services of Świat MINI automotive service center, operated by MARTEN Group Sp. z o.o., hereinafter referred to as the "Service Center".
  2. MARTEN Group Sp. z o.o. is the owner of the Service Center, whose registered office is located at: ul. Nowogrodzka 64/43, 02-014 Warszawa.
  3. Service operations are performed at the workshop located at ul. Jasna 8, 05-090 Raszyn.
  4. Świat MINI is an official BMW / MINI partner, which guarantees the highest quality of services provided in accordance with the manufacturer's guidelines.
  5. Contact with the Service Center is possible via:
    • Phone: 665 885 775
    • Email address: info@swiatmini.pl
    • Contact form on the website: www.swiatmini.pl
  6. Leaving a vehicle at the Service Center constitutes acceptance of these Terms and Conditions by the Customer.

§2. Scope of Services

  1. Świat MINI Service Center offers comprehensive vehicle service, including:
    • Periodic inspections
    • Mechanical, electrical, and electronic repairs
    • Complete wheel alignment and geometry adjustment
    • Computer diagnostics
    • Full air conditioning system service
    • Tire service and new tire sales
    • Accident repairs
    • Cashless accident damage settlement
    • Roadside assistance
    • Chip tuning
    • Dynamometer testing
    • Replacement parts sales
    • Purchase and sale of used MINI vehicles
    • Brokerage in the sale of used MINI vehicles
  2. All services are performed using modern diagnostic equipment and in accordance with BMW / MINI manufacturer guidelines.
  3. The Service Center does not repair vehicles using parts provided by the Customer. All parts must be purchased from our Service Center.
  4. The Service Center can, at the Customer's request, perform technical inspection at a vehicle inspection station according to the inspection station's price list.

§3. Conditions for Vehicle Acceptance

  1. Vehicle acceptance takes place after prior appointment scheduling by phone, email, or in person.
  2. The Customer is obliged to provide all known information about the vehicle's condition, repair history, and circumstances of any malfunctions.
  3. The Service Center prepares a preliminary cost estimate before starting repairs and obtains Customer approval.
  4. In case of additional malfunctions being discovered, the Service Center contacts the Customer to obtain consent for further work.
  5. Every malfunction diagnosis is charged regardless of whether the repair is performed at the Service Center and costs no less than 300 zł brutto.
  6. Every repair exceeding 1000 zł brutto requires written email confirmation from the Customer.
  7. The Service Center is not responsible for items left in the vehicle during its stay at the workshop.
  8. The Customer is required to leave the vehicle at the service center for the duration of diagnosis and repair, as the Service Center does not have a waiting room and our employees do not work under time pressure.
  9. The Customer agrees to a test drive of the vehicle for diagnostic purposes and to verify the correctness of the repair performed.
  10. The Customer is required to leave the vehicle with at least 1/4 fuel in the tank.
  11. The Customer agrees to refueling the vehicle if the fuel level is too low to enable diagnosis or repair. The refueling service costs 50 zł netto + fuel cost.

§4. Service Center Obligations

  1. The Service Center undertakes to perform services timely and professionally in accordance with accepted standards.
  2. In case of delays, the Service Center informs the Customer and establishes a new completion date.
  3. The Service Center uses original replacement parts or high-quality substitutes, according to the Customer's choice.

§5. Repair Time

  1. The repair time is determined individually for each order, depending on the type and scope of work, the availability of replacement parts, and the current workload of the Service Center. The Customer receives an approximate completion date after accepting the scope of repair.
  2. In exceptional situations — such as unavailability of replacement parts, discovery of additional defects during repair, or other circumstances beyond the Service Center's control — the agreed completion date may be extended. The Customer will be promptly notified by phone or email of each such case, and a new date will be mutually agreed upon.
  3. The Service Center is not liable for any losses or additional costs incurred by the Customer due to an extended repair time, in particular: costs of a rental vehicle, loss of earnings, losses resulting from lack of access to the vehicle, or any other indirect or consequential losses.

§6. Customer Obligations

  1. The Customer delivers the vehicle at the agreed time and provides all necessary information regarding its technical condition.
  2. The Customer undertakes to settle payments for services rendered within the time and form agreed with the Service Center.
  3. The Customer picks up the vehicle at the time agreed upon after repair completion.
  4. In case of failure to pick up the vehicle within 3 days of repair completion, a parking fee of 100 zł netto will be charged for each started day of delay.
  5. The Customer undertakes not to record the work of Service Center employees using hidden or visible cameras, including dash cams, without obtaining explicit consent from the Service Center.
  6. The Customer undertakes not to share cost estimates and correspondence received from the Service Center with third parties or publish them on the internet.

§7. Pricing and Payments

  1. The cost of services is determined individually depending on the scope of repair and parts used.
  2. Every malfunction diagnosis is charged regardless of whether the repair is performed at the Service Center and costs no less than 300 zł brutto.
  3. Payments can be made in cash, by payment card, bank transfer to the indicated account, or through the IMOJE ING payment system.
  4. The Service Center reserves the right to collect an advance payment toward repair costs in case of larger orders.
  5. The vehicle will be released to the Customer only after full payment settlement. This rule applies to all payment forms, including invoices with deferred payment terms - in such cases, the vehicle will be released after receiving payment confirmation.

§8. Warranty and Complaints

  1. The Service Center provides a warranty for services performed and parts installed in accordance with the manufacturer's conditions.
  2. Complaints regarding services performed must be submitted by phone or in writing within 7 days of the problem occurring.
  3. The Service Center undertakes to complete warranty repairs as quickly as possible. In extreme cases, such as lack of parts availability or complicated repair nature, the completion time may be extended.
  4. After submitting a complaint, the Customer is obliged to deliver the vehicle to the Service Center within 14 days of reporting, after prior scheduling of an appointment. Failure to comply with this obligation may result in loss of warranty rights for the reported defect.
  5. The Service Center is not liable for any losses or costs incurred by the Customer while awaiting warranty or complaint repair, including costs of a rental vehicle or other losses resulting from lack of access to the vehicle.

§9. Service Center Liability

  1. The Service Center is not liable for damage resulting from force majeure, including hail, storms, gales, fire, floods, or other atmospheric phenomena that may affect vehicles left on the Service Center premises.
  2. The Service Center parking lot is unguarded but monitored 24/7, which aims to increase the security of vehicles left there.
  3. The Service Center is not liable for damage resulting from circumstances beyond its control, such as acts of vandalism, theft, or consequences of force majeure.

§10. License Plate Frames

  1. The Customer consents to the replacement of license plate frames with the official "Świat MINI" branded frames.
  2. The Service Center may replace license plate frames during the performance of service work. Such replacement aims to identify the vehicle as serviced by the Service Center and to mark the place where the service was performed.
  3. As a general rule, the Service Center does not replace frames that carry no markings, frames bearing logos of automotive clubs, events, vehicle manufacturers, companies unrelated to the automotive industry, or other markings not associated with workshop or service activity.
  4. The Service Center may also replace frames that are damaged, cracked, broken, deformed, or no longer fulfilling their function.
  5. If the Customer does not consent to the replacement of license plate frames, they should inform the Service Center of this at the time of vehicle acceptance for repair or service. In such case, the frames will not be replaced.
  6. Removed frames are stored for a period of 14 days from the date of vehicle collection by the Customer. During this time, the Customer may collect the old frames or request the restoration of the previous license plate mounting setup.
  7. After 14 days from the date of vehicle collection, the Service Center has the right to dispose of or discard the removed frames without any further obligation to store them.
  8. At the Customer's request submitted within the period indicated above, the Service Center may restore the previous license plate mounting setup using the removed frames, provided they are still available and suitable for reinstallation.

§11. Final Provisions

  1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code shall apply.
  2. The Service Center reserves the right to amend these Terms and Conditions. Changes take effect upon their publication on the Service Center's website.
  3. Leaving a vehicle at the Service Center constitutes acceptance of these Terms and Conditions by the Customer.

Most Important Information:

  • Malfunction diagnosis - min. 300 zł brutto (charged regardless of repair)
  • Repairs exceeding 1000 zł - email confirmation required
  • Parking fee after 3 days - 100 zł netto/day
  • Service Center does not install parts provided by the Customer
  • Parking is monitored but unguarded
  • Vehicle released only after payment settlement
  • Minimum 1/4 fuel in tank required
  • Refueling if needed - 50 zł netto + fuel
  • Complaints must be submitted within 7 days of the problem occurring
  • Vehicle for warranty repair must be delivered within 14 days (after scheduling an appointment)
  • Repair time determined individually — after scope acceptance; possible extension in exceptional situations
  • Service Center does not cover costs of a replacement vehicle or other losses related to extended repair
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Phone:
665 885 775
Address:
ul. Jasna 8
05-090 Raszyn
Opening hours:
Mon-Fri: 8:00 AM - 5:00 PM
Sat-Sun: Closed

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