Service Terms and Conditions

Świat MINI Automotive Service Center

Last updated: October 29, 2025

§1. General Provisions

  1. These Terms and Conditions define the rules for using the services of Świat MINI automotive service center, operated by MARTEN Group Sp. z o.o., hereinafter referred to as the "Service Center".
  2. MARTEN Group Sp. z o.o. is the owner of the Service Center, whose registered office is located at: ul. Nowogrodzka 64/43, 02-014 Warszawa.
  3. Service operations are performed at the workshop located at ul. Jasna 8, 05-090 Raszyn.
  4. Świat MINI is an official BMW / MINI partner, which guarantees the highest quality of services provided in accordance with the manufacturer's guidelines.
  5. Contact with the Service Center is possible via:
    • Phone: 665 885 775
    • Email address: info@swiatmini.pl
    • Contact form on the website: www.swiatmini.pl
  6. Leaving a vehicle at the Service Center constitutes acceptance of these Terms and Conditions by the Customer.

§2. Scope of Services

  1. Świat MINI Service Center offers comprehensive vehicle service, including:
    • Periodic inspections
    • Mechanical, electrical, and electronic repairs
    • Complete wheel alignment and geometry adjustment
    • Computer diagnostics
    • Full air conditioning system service
    • Tire service and new tire sales
    • Accident repairs
    • Cashless accident damage settlement
    • Roadside assistance
    • Chip tuning
    • Dynamometer testing
    • Replacement parts sales
    • Purchase and sale of used MINI vehicles
    • Brokerage in the sale of used MINI vehicles
  2. All services are performed using modern diagnostic equipment and in accordance with BMW / MINI manufacturer guidelines.
  3. The Service Center does not repair vehicles using parts provided by the Customer. All parts must be purchased from our Service Center.
  4. The Service Center can, at the Customer's request, perform technical inspection at a vehicle inspection station according to the inspection station's price list.

§3. Conditions for Vehicle Acceptance

  1. Vehicle acceptance takes place after prior appointment scheduling by phone, email, or in person.
  2. The Customer is obliged to provide all known information about the vehicle's condition, repair history, and circumstances of any malfunctions.
  3. The Service Center prepares a preliminary cost estimate before starting repairs and obtains Customer approval.
  4. In case of additional malfunctions being discovered, the Service Center contacts the Customer to obtain consent for further work.
  5. Every malfunction diagnosis is charged regardless of whether the repair is performed at the Service Center and costs no less than 300 zł brutto.
  6. Every repair exceeding 1000 zł brutto requires written email confirmation from the Customer.
  7. The Service Center is not responsible for items left in the vehicle during its stay at the workshop.
  8. The Customer is required to leave the vehicle at the service center for the duration of diagnosis and repair, as the Service Center does not have a waiting room and our employees do not work under time pressure.
  9. The Customer agrees to a test drive of the vehicle for diagnostic purposes and to verify the correctness of the repair performed.
  10. The Customer is required to leave the vehicle with at least 1/4 fuel in the tank.
  11. The Customer agrees to refueling the vehicle if the fuel level is too low to enable diagnosis or repair. The refueling service costs 50 zł netto + fuel cost.

§4. Service Center Obligations

  1. The Service Center undertakes to perform services timely and professionally in accordance with accepted standards.
  2. In case of delays, the Service Center informs the Customer and establishes a new completion date.
  3. The Service Center uses original replacement parts or high-quality substitutes, according to the Customer's choice.

§5. Customer Obligations

  1. The Customer delivers the vehicle at the agreed time and provides all necessary information regarding its technical condition.
  2. The Customer undertakes to settle payments for services rendered within the time and form agreed with the Service Center.
  3. The Customer picks up the vehicle at the time agreed upon after repair completion.
  4. In case of failure to pick up the vehicle within 3 days of repair completion, a parking fee of 100 zł netto will be charged for each started day of delay.
  5. The Customer undertakes not to record the work of Service Center employees using hidden or visible cameras, including dash cams, without obtaining explicit consent from the Service Center.
  6. The Customer undertakes not to share cost estimates and correspondence received from the Service Center with third parties or publish them on the internet.

§6. Pricing and Payments

  1. The cost of services is determined individually depending on the scope of repair and parts used.
  2. Every malfunction diagnosis is charged regardless of whether the repair is performed at the Service Center and costs no less than 300 zł brutto.
  3. Payments can be made in cash, by payment card, bank transfer to the indicated account, or through the IMOJE ING payment system.
  4. The Service Center reserves the right to collect an advance payment toward repair costs in case of larger orders.
  5. The vehicle will be released to the Customer only after full payment settlement. This rule applies to all payment forms, including invoices with deferred payment terms - in such cases, the vehicle will be released after receiving payment confirmation.

§7. Warranty and Complaints

  1. The Service Center provides a warranty for services performed and parts installed in accordance with the manufacturer's conditions.
  2. Complaints regarding services performed can be submitted by phone or in writing within 14 days of their discovery.
  3. The Service Center undertakes to complete warranty repairs as quickly as possible. In extreme cases, such as lack of parts availability or complicated repair nature, the completion time may be extended.

§8. Service Center Liability

  1. The Service Center is not liable for damage resulting from force majeure, including hail, storms, gales, fire, floods, or other atmospheric phenomena that may affect vehicles left on the Service Center premises.
  2. The Service Center parking lot is unguarded but monitored 24/7, which aims to increase the security of vehicles left there.
  3. The Service Center is not liable for damage resulting from circumstances beyond its control, such as acts of vandalism, theft, or consequences of force majeure.

§9. Final Provisions

  1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code shall apply.
  2. The Service Center reserves the right to amend these Terms and Conditions. Changes take effect upon their publication on the Service Center's website.
  3. Leaving a vehicle at the Service Center constitutes acceptance of these Terms and Conditions by the Customer.

Most Important Information:

  • Malfunction diagnosis - min. 300 zł brutto (charged regardless of repair)
  • Repairs exceeding 1000 zł - email confirmation required
  • Parking fee after 3 days - 100 zł netto/day
  • Service Center does not install parts provided by the Customer
  • Parking is monitored but unguarded
  • Vehicle released only after payment settlement
  • Minimum 1/4 fuel in tank required
  • Refueling if needed - 50 zł netto + fuel
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Phone:
665 885 775
Address:
ul. Jasna 8
05-090 Raszyn
Opening hours:
Mon-Fri: 8:00 AM - 5:00 PM
Sat-Sun: Closed

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