Service Terms and Conditions

Świat MINI Automotive Service Center

Last updated: June 10, 2026

§1. General Provisions

  1. These Terms and Conditions define the rules for using the services of Świat MINI automotive service center, operated by MARTEN Group Sp. z o.o., hereinafter referred to as the "Service Center".
  2. MARTEN Group Sp. z o.o. is the owner of the Service Center, whose registered office is located at: ul. Nowogrodzka 64/43, 02-014 Warszawa. The company is entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0001159705, NIP 7011249072, REGON 541087858. The company's share capital amounts to 10 000 zł.
  3. Service operations are performed at the workshop located at ul. Jasna 8, 05-090 Raszyn.
  4. Świat MINI is an official BMW / MINI partner, which guarantees the highest quality of services provided in accordance with the manufacturer's guidelines.
  5. Contact with the Service Center is possible via:
    • Phone: 665 885 775
    • Email address:
    • Contact form on the website: www.swiatmini.pl
  6. Leaving a vehicle at the Service Center constitutes acceptance of these Terms and Conditions by the Customer.

§2. Scope of Services

  1. Świat MINI Service Center offers comprehensive vehicle service, including:
    • Periodic inspections
    • Mechanical, electrical, and electronic repairs
    • Complete wheel alignment and geometry adjustment
    • Computer diagnostics
    • Full air conditioning system service
    • Tire service and new tire sales
    • Accident repairs
    • Cashless accident damage settlement
    • Roadside assistance
    • Chip tuning
    • Dynamometer testing
    • Replacement parts sales
    • Purchase and sale of used MINI vehicles
    • Brokerage in the sale of used MINI vehicles
  2. All services are performed using modern diagnostic equipment and — subject to §4 point 5 — in accordance with BMW / MINI manufacturer guidelines.
  3. The Service Center does not repair vehicles using parts provided by the Customer. All parts must be purchased from our Service Center.
  4. The Service Center can, at the Customer's request, perform technical inspection at a vehicle inspection station according to the inspection station's price list.

§3. Conditions for Vehicle Acceptance

  1. Vehicle acceptance takes place after prior appointment scheduling by phone, email, or in person.
  2. The Customer is obliged to provide all known information about the vehicle's condition, repair history, and circumstances of any malfunctions.
  3. The Service Center prepares a preliminary cost estimate before starting repairs and obtains Customer approval.
  4. In case of additional malfunctions being discovered, the Service Center contacts the Customer to obtain consent for further work.
  5. Every malfunction diagnosis is charged regardless of whether the repair is performed at the Service Center and costs no less than 300 zł gross (incl. VAT).
  6. If the Customer reports a specific malfunction that does not require a full diagnosis, the Service Center charges a fee for verifying the reported malfunction of no less than 200 zł gross (incl. VAT). This fee covers the checks necessary to confirm the presence of the malfunction indicated by the Customer and is charged regardless of whether the repair is performed at the Service Center.
  7. Every repair exceeding 1000 zł gross (incl. VAT) requires written email confirmation from the Customer.
  8. Parts removed from the vehicle during repair are not stored — the Service Center sends them for disposal automatically, without separately notifying the Customer.
  9. A Customer who wishes to have the removed parts returned is obliged to request this no later than at the time of accepting the cost estimate. Parts not requested for return within this period will not be released, and their disposal does not constitute grounds for any claims against the Service Center.
  10. Parts that, under the manufacturer's or supplier's conditions, are subject to warranty exchange, a deposit (core charge), or an obligation to be returned to the supplier are not eligible for return — in particular remanufactured parts or parts intended for remanufacturing (e.g. turbochargers, alternators, starters, etc.). This also applies when the Customer has requested the return of the parts within the required time.
  11. The Service Center is not responsible for items left in the vehicle during its stay at the workshop.
  12. The Customer is required to leave the vehicle at the service center for the duration of diagnosis and repair, as the Service Center does not have a waiting room and our employees do not work under time pressure.
  13. The Customer agrees to a test drive of the vehicle for diagnostic purposes and to verify the correctness of the repair performed.
  14. The Customer is required to leave the vehicle with at least 1/4 fuel in the tank.
  15. The Customer agrees to refueling the vehicle if the fuel level is too low to enable diagnosis or repair. The refueling service costs 50 zł net (excl. VAT) + fuel cost.

§4. Service Center Obligations

  1. The Service Center undertakes to perform services timely and professionally in accordance with accepted standards.
  2. In case of delays, the Service Center informs the Customer and establishes a new completion date.
  3. The Service Center uses original replacement parts or high-quality substitutes, according to the Customer's choice.
  4. All parts installed by the Service Center are factory-new. If a used or remanufactured part is to be installed in a given case, this is always clearly indicated in the cost estimate. The absence of such a note in the estimate means that the installed part is new.
  5. Repairs are performed in accordance with the technology provided for by the vehicle manufacturer, with the proviso that the Service Center has the right to apply its own repair technology — different from that provided for by the manufacturer — if, based on current technical knowledge and experience in repairing MINI and BMW vehicles, it considers such a solution to be more durable, more effective, or otherwise more beneficial to the Customer. The application of the Service Center's own repair technology does not limit the Customer's rights under the warranty (§8) or under the provisions on liability for the non-conformity of the performance with the contract.

§5. Repair Time

  1. The repair time is determined individually for each order, depending on the type and scope of work, the availability of replacement parts, and the current workload of the Service Center. The Customer receives an approximate completion date after accepting the scope of repair.
  2. In exceptional situations — such as unavailability of replacement parts, discovery of additional defects during repair, or other circumstances beyond the Service Center's control — the agreed completion date may be extended. The Customer will be promptly notified by phone or email of each such case, and a new date will be mutually agreed upon.
  3. The Service Center is not liable for any losses or additional costs incurred by the Customer due to an extended repair time, in particular: costs of a rental vehicle, loss of earnings, losses resulting from lack of access to the vehicle, or any other indirect or consequential losses.

§6. Customer Obligations

  1. The Customer delivers the vehicle at the agreed time and provides all necessary information regarding its technical condition.
  2. The Customer undertakes to settle payments for services rendered within the time and form agreed with the Service Center.
  3. The Customer picks up the vehicle at the time agreed upon after repair completion.
  4. In case of failure to pick up the vehicle within 3 days of repair completion, a parking fee of 100 zł net (excl. VAT) will be charged for each started day of delay.
  5. The Customer undertakes not to record the work of Service Center employees using hidden or visible cameras, including dash cams, without obtaining explicit consent from the Service Center.
  6. The Customer undertakes not to share cost estimates and correspondence received from the Service Center with third parties or publish them on the internet.

§7. Pricing and Payments

  1. The cost of services is determined individually depending on the scope of repair and parts used.
  2. Every malfunction diagnosis is charged regardless of whether the repair is performed at the Service Center and costs no less than 300 zł gross (incl. VAT).
  3. If the Customer reports a specific malfunction that does not require a full diagnosis, the Service Center charges a fee for verifying the reported malfunction of no less than 200 zł gross (incl. VAT), regardless of whether the repair is performed at the Service Center.
  4. Payments can be made in cash, by payment card (Visa, Mastercard), by bank transfer to the indicated account, or online through the ING Pay payment system, operated by ING Bank Śląski S.A. — including BLIK and electronic wallets: Apple Pay and Google Pay.
  5. Online payments are made via payment links generated in the ING Pay system and sent to the Customer by the Service Center by email or SMS message. Payment is made by following the payment link to the payment operator's website and selecting one of the available payment methods.
  6. The sales invoice issued by the Service Center always includes data identifying the serviced vehicle: its make, model, and registration number. This data is placed on the invoice automatically by the Service Center's sales system — it is not possible to issue an invoice without the vehicle's registration number or with a registration number other than that of the vehicle to which the service relates.
  7. The Service Center reserves the right to collect an advance payment toward repair costs in case of larger orders.
  8. The vehicle will be released to the Customer only after full payment settlement. This rule applies to all payment forms, including invoices with deferred payment terms - in such cases, the vehicle will be released after receiving payment confirmation.

§8. Warranty and Complaints

  1. The Service Center provides a warranty for services performed and parts installed in accordance with the manufacturer's conditions.
  2. The warranty periods, counted from the day the repair is completed, are as follows:
    • new parts — 24 months,
    • remanufactured parts — 6 months, with the exception of engines remanufactured by the Service Center, for which the Service Center provides a 12-month warranty,
    • used parts — 30 days,
    • labor (work performed by the Service Center) — 6 months.
    The warranty does not exclude, limit, or suspend the Customer's rights under the statutory provisions on liability for the non-conformity of goods with the contract.
  3. Complaints regarding services performed or parts installed may be submitted by email to , in writing to the address of the company's registered office, by phone, or in person at the workshop. We recommend submitting a complaint promptly after noticing the problem, preferably within 7 days — this makes it easier to determine the cause of the defect. This recommendation does not limit the Customer's rights under applicable law.
  4. A complaint should include: the Customer's details, identification of the vehicle, the order or invoice number (if one was issued), a description of the identified problem, and the Customer's request.
  5. The Service Center examines a complaint within 14 days of receiving it and informs the Customer of the outcome by email or in writing. Failure to respond within this period means that the complaint has been accepted.
  6. The Service Center undertakes to complete warranty repairs as quickly as possible. In extreme cases, such as lack of parts availability or complicated repair nature, the completion time may be extended.
  7. After submitting a complaint, the Customer is obliged to deliver the vehicle to the Service Center within 14 days of reporting, after prior scheduling of an appointment. Failure to comply with this obligation may result in loss of warranty rights for the reported defect.
  8. The Service Center is not liable for any losses or costs incurred by the Customer while awaiting warranty or complaint repair, including costs of a rental vehicle or other losses resulting from lack of access to the vehicle.
  9. Rights arising from the Service Center's liability for the non-conformity of the performance with the contract are available to Customers who are consumers and to natural persons concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for them, arising in particular from the subject of their business activity. The provisions of these Terms and Conditions do not exclude or limit these rights, and the complaint procedure described above applies equally to both of these groups of Customers.

§9. Service Center Liability

  1. The Service Center is not liable for damage resulting from force majeure, including hail, storms, gales, fire, floods, or other atmospheric phenomena that may affect vehicles left on the Service Center premises.
  2. The Service Center parking lot is unguarded but supervised and monitored 24/7, which aims to increase the security of vehicles left there.
  3. The Service Center is not liable for damage resulting from circumstances beyond its control, such as acts of vandalism, theft, or consequences of force majeure.
  4. The Service Center is not liable for damage to or breakage of locking wheel bolts and nuts (so-called "anti-theft" bolts) or the adapters used to remove them. These are elements of delicate construction whose durability further decreases with age, corrosion, and prior use. The Service Center takes the utmost care to remove them without damage; however, their breakage may occur despite the exercise of due diligence and does not constitute grounds for claims against the Service Center. In such a case, the cost of emergency removal and the purchase of new elements is borne by the Customer.
  5. The Service Center is not liable for damage to the FRM module (Footwell Module), found among others in R-series MINI and E-series BMW vehicles, which may occur during computer diagnostics or vehicle programming. This module is structurally susceptible to failure when its software is outdated or when the vehicle's battery is weak, worn out, or has parameters that do not comply with the manufacturer's recommendations — in such cases, voltage drops occur that are beyond the Service Center's control. Damage to the FRM module under such circumstances does not constitute grounds for claims against the Service Center, and the cost of its repair, programming, or replacement is borne by the Customer.

§10. Modifications and Tuning

  1. The Service Center performs vehicle modifications and tuning solely on the basis of the Customer's explicit order, after informing the Customer of the typical and foreseeable risks associated with the scope of the planned work.
  2. The Customer acknowledges that a modification, depending on its type and scope, may increase the loads on individual components and may exceed the parameters and assumptions adopted by the vehicle manufacturer. For this reason, its full impact on the durability and reliability of the vehicle cannot be fully predicted or guaranteed, in particular due to the vehicle's age, mileage, previous manner of use, prior repairs and modifications, and its actual technical condition.
  3. The Service Center undertakes to perform the commissioned work with due diligence, in accordance with current technical knowledge and the professional nature of its business. The Service Center is liable, on the principles set out in applicable law, for the proper selection and execution of the commissioned work and for informing the Customer of contraindications and risks that the Service Center knew of or, exercising due diligence, should have known of.
  4. The Service Center is not liable for failures, accelerated wear, or damage that is not adequately causally linked to improper performance of the work by the Service Center, in particular resulting from prior wear of the vehicle, hidden defects impossible to detect within the agreed scope of diagnostics, prior repairs or modifications, improper use, sporting use, overloading of the vehicle, failure to follow the Service Center's recommendations, or failure to carry out required maintenance.
  5. A modification may result in the loss or limitation of the manufacturer's warranty, affect the scope of insurance coverage, create an obligation to inform the insurer, require an additional technical inspection, or require changes to the vehicle's documents. It may also mean that the vehicle in its modified configuration will not meet the conditions for approval for road use.
  6. The Customer is responsible for the manner in which the vehicle is used after the modification, including compliance with regulations concerning the vehicle's approval for road use, technical inspections, registration, and insurance. This provision does not exclude or limit the Service Center's liability for non-performance or improper performance of the commissioned work.
  7. Unless the Service Center provides a separate warranty in writing, the modification is not covered by any warranty concerning the durability of components that were not the direct subject of the work performed. This does not exclude the Customer's statutory rights or the Service Center's liability under applicable law.

§11. License Plate Frames

  1. The Customer consents to the replacement of license plate frames with the official "Świat MINI" branded frames.
  2. The Service Center may replace license plate frames during the performance of service work. Such replacement aims to identify the vehicle as serviced by the Service Center and to mark the place where the service was performed.
  3. As a general rule, the Service Center does not replace frames that carry no markings, frames bearing logos of automotive clubs, events, vehicle manufacturers, companies unrelated to the automotive industry, or other markings not associated with workshop or service activity.
  4. The Service Center may also replace frames that are damaged, cracked, broken, deformed, or no longer fulfilling their function.
  5. If the Customer does not consent to the replacement of license plate frames, they should inform the Service Center of this at the time of vehicle acceptance for repair or service. In such case, the frames will not be replaced.
  6. Removed frames are stored for a period of 14 days from the date of vehicle collection by the Customer. During this time, the Customer may collect the old frames or request the restoration of the previous license plate mounting setup.
  7. After 14 days from the date of vehicle collection, the Service Center has the right to dispose of or discard the removed frames without any further obligation to store them.
  8. At the Customer's request submitted within the period indicated above, the Service Center may restore the previous license plate mounting setup using the removed frames, provided they are still available and suitable for reinstallation.

§12. Distance Contracts and the Right of Withdrawal

  1. The provisions of this paragraph apply to contracts concluded with the Service Center at a distance (in particular by phone or by email) or off-premises, within the meaning of the Polish Act of May 30, 2014 on Consumer Rights.
  2. A Customer who is a consumer and has concluded a distance or off-premises contract with the Service Center may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs provided for by law. The withdrawal period begins on the day the contract is concluded, and in the case of a contract for the sale of goods — on the day the Customer, or a third party indicated by the Customer, takes possession of the goods.
  3. The right of withdrawal referred to in point 2 is also available to a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person, arising in particular from the subject of their business activity, as disclosed under the provisions on the Central Register and Information on Business Activity (CEIDG). The right of withdrawal is not available to other entrepreneurs, including commercial law companies and entrepreneurs making purchases of a professional character.
  4. To withdraw from the contract, a withdrawal statement must be submitted to the Service Center — by email to or in writing to the address of the company's registered office. The statement should include the Customer's details and an indication of the contract to which it relates. To meet the deadline, it is sufficient to send the statement before its expiry.
  5. In the event of withdrawal from the contract, the Service Center refunds all payments received from the Customer without delay, no later than within 14 days of receiving the withdrawal statement, using the same payment method used by the Customer, unless the Customer expressly agrees to a different refund method that does not involve any costs for the Customer.
  6. If, at the Customer's express request, the performance of a service began before the expiry of the withdrawal period, a Customer withdrawing from the contract is obliged to pay for the services performed up to the moment of withdrawal. The amount payable is calculated in proportion to the extent of the services performed, taking into account the agreed price.
  7. The right of withdrawal does not apply in the cases specified in Article 38 of the Act on Consumer Rights, in particular with regard to a contract for the provision of services if the Service Center has fully performed the service with the express consent of the Customer, who was informed before the performance began that they would lose the right of withdrawal once the service had been fully performed, and with regard to a contract in which the subject of the performance is a non-prefabricated item, manufactured according to the Customer's specifications or intended to satisfy the Customer's individual needs (e.g. parts ordered individually for a specific vehicle).
  8. The right of withdrawal described in this paragraph does not apply to contracts concluded at the business premises, i.e. at the workshop at ul. Jasna 8 in Raszyn.

§13. Final Provisions

  1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code shall apply.
  2. The Service Center reserves the right to amend these Terms and Conditions. Changes take effect upon their publication on the Service Center's website.
  3. Leaving a vehicle at the Service Center constitutes acceptance of these Terms and Conditions by the Customer.
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Phone:
665 885 775
Email:
Address:
ul. Jasna 8
05-090 Raszyn
Opening hours:
Mon-Fri: 8:00 AM - 5:00 PM
Sat-Sun: Closed

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